Honeycomb Healing Candle LLC — Return & Refund Policy

🕯️ Our Commitment to You

At Honeycomb Healing Candle LLC, every candle is handcrafted with intention, quality ingredients, and a deep commitment to wellness. We want you to love your purchase. If something isn’t right, we’re here to help.

1. Returns

Because our candles and aromatherapy products are handcrafted in small batches, we accept returns only for items that arrive damaged, defective, or incorrect.

To qualify for a return:

• You must contact us within 7 days of receiving your order.

• The item must be unused, in its original condition, and in its original packaging.

• Proof of purchase is required.

Items not eligible for return:

• Used candles

• Custom or personalized orders

• Sale or clearance items

• Digital products (if applicable)

2. Damaged or Defective Items

If your candle arrives damaged or defective, we sincerely apologize. Please email us at [your business email] with:

• Your order number

• A brief description of the issue

• Clear photos of the damage or defect

Once verified, we will offer:

• A replacement item, or

• A store credit, or

• A refund to your original payment method

(You choose the option that works best for you.)

3. Refunds

Approved refunds will be processed within 5–7 business days. Please note:

• Shipping fees are non‑refundable unless the error was on our end.

• Refund timing may vary depending on your bank or payment provider.

4. Exchanges

We currently offer exchanges only for damaged, defective, or incorrect items. For scent preferences or personal taste, we recommend trying our sample sets before purchasing full‑size candles.

5. Order Cancellations

Orders may be canceled within 24 hours of purchase as long as they have not shipped. Once an order is shipped, it cannot be canceled.

6. Contact Us

For questions, concerns, or support with your order, please reach out:

Honeycomb Healing Candle LLC   Email: [sentoflove@gmail.com]   Phone: 970-361-4264]   Website: [your website]

Honeycomb Healing Candle LLC — Shipping Policy

🚚 Processing Time

All Honeycomb Healing Candle products are handcrafted with care. Please allow 3–5 business days for order processing before shipment. During holidays, sales, or high‑volume periods, processing times may be slightly longer.

Custom or made‑to‑order items may require additional time. If so, this will be noted on the product page.

📦 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:

• Your location

• Package weight

• Selected shipping method

Estimated delivery times (after processing):

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Local Delivery/Pickup: If offered, details will be provided at checkout

Please note: Delivery times are estimates provided by the carrier and may vary due to weather, holidays, or carrier delays.

🕯️ Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.

🌍 International Shipping

At this time, Honeycomb Healing Candle LLC ships within the United States only. If international shipping becomes available, we will update this policy.

📬 Incorrect Address or Delivery Issues

Please double‑check your shipping address at checkout. Honeycomb Healing Candle LLC is not responsible for:

• Packages delivered to incorrect addresses entered by the customer

• Lost or stolen packages marked as “Delivered” by the carrier

If an issue occurs, we will gladly assist you in contacting the carrier to resolve the matter.

💛 Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days with:

• Your order number

• Photos of the packaging and damaged items

We will work quickly to make it right.

❗ Shipping Delays

Carrier delays, weather conditions, and holiday volume may impact delivery times. We appreciate your patience and understanding.

📞 Contact Us

For questions about your order or shipping, reach out anytime:

Honeycomb Healing Candle LLC   Email: [sentoflove@gmail.com   Phone: [970-361-4264]   Website: [your website]